Frequently Asked Questions

Answers About our Massage Franchise

Looking to learn more about the Massage Heights franchise opportunity? Our FAQ page is the perfect starting point for discovering what we offer, how it works, and all the nitty-gritty details that come along with becoming part of our franchise. With an overview of our opportunity, this page will provide you with a comprehensive look into what you can expect as one of our massage and spa franchise owners. Dive in now and let's get started!

  • How can I learn more about this massage franchising opportunity?

    Massage Heights grants qualified applicants the opportunity to open Retreats and develop locations. Fill out the form on this page to start the application process or to ask any immediate questions you may have. 

  • What software do you use?

    Massage Heights provides proprietary billing and scheduling software with 24/7 customer support.

  • What are typical operating hours for Retreats?

    Most Retreats are open during these hours:

    Monday – Friday: 9 a.m. – 9 p.m.

    Saturday: 9 a.m. – 7 p.m.

    Sunday: 10 a.m. – 6 p.m.

  • How long does the franchise agreement last?

    The franchise agreement is a 10-year agreement, with the option for an additional 10-year renewal.

  • What training does Massage Heights provide?

    Massage Heights supports our new franchise partners with a five-week training program. The intensive training, taught online, in the classroom and in the Retreat space, covers all aspects of running a successful Massage Heights business, including corporate culture, understanding services and products, Retreat operations, billing, cash management, opening and closing procedures, recruitment, staffing and marketing. We provide comprehensive support to you and your staff throughout the life of your franchise.

  • How long does it take to open a Retreat?

    The timeline can vary depending on site selection and when your approved location is ready for construction to begin. On average, the Massage Heights franchisee can expect to open 9-12 months after signing their franchise agreement. Actual construction generally takes 10-12 weeks, so the timeline is based on securing real estate and permitting, in which we offer support for.

  • Does Massage Heights offer protected territories?

    Yes, with the exception noted in Item 12 of our latest Franchise Disclosure Document (FDD). A territory typically comprises a 1.5-mile radius around the Retreat, although it may be smaller or larger at our sole discretion depending on population density, demographics, market trends and traffic flows, to be described in your Franchise Agreement.

  • What are the royalty fees?

    Massage Heights has a royalty of 6% charged on the biweekly gross revenue, excluding sales tax and tips.

  • What is the Massage Heights franchise fee?

    The franchise fee is $49,500 for each of the first two retreats if the option for multiple Retreats is exercised at the time of investment.

  • How much do Massage Heights franchise owners make?

    Profitability varies greatly depending on a number of factors, including number of members, location, capacity and operating costs, as well as the ability of the franchisee to manage and grow the business. Massage Heights does not make any financial representation, guarantee or prediction regarding earnings. However, qualified candidates will be provided with a copy of our Franchise Disclosure Document (FDD), which includes an Item 19 that provides more detailed information.

  • Is financing available?

    While we do not provide any direct or indirect financing, we work with third-party groups who can help with SBA financing through various lenders. Massage Heights cannot guarantee your obligations, including your note or lease.

  • How much does it cost to open a Massage Heights franchise?

    Our initial investment typically ranges from $472,199 to $551,771*. See the investment page for more detailed information.

  • Do I need industry experience to open a Massage Heights?

    Massage industry experience is not necessary. Massage Heights is seeking franchise owners who are energetic, financially stable team players with a desire to own their own business, a love for customer service and a good work ethic. Qualified candidates should have sales or retail experience and strong management skills working with hourly employees. Franchise candidates must have a net worth of $400,000 and a minimum liquidity of $175,000.

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